Frequently asked questions

Program Eligibility
How It Works
Member Profile & Account
Offers & Invites
Writing & Submitting Reviews
Photo Submission
Contact
Code of Conduct
COVID-19 Notice

Program Eligibility

Members must follow the Lowe’s Loop Writing Guidelines and adhere to Bazaarvoice’s Authenticity Policy to submit timely, authentic reviews for all products received.
Members cannot sell, exchange / return for money any products received through the sampling program. Products should never be selected with the intent to resell.
Members cannot have more than one account per person, nor can they operate an account on behalf of someone else.
No more than one (1) member account is allowed per household.
Members cannot give possession of the products to any other person outside of their household. Family or friends that do not live at your household cannot receive your products. Products should never be selected with the intent to gift or give away.
Members must be at least 18 years of age and agree / follow the program Terms of Use and Rules of Conduct.
Members must live within the contiguous United States (excluding Alaska, Hawaii or Puerto Rico).
Members must have a complete profile, including a valid shipping address and phone number. We cannot support shipments to P.O. Boxes so a full street address is required.

How It Works

What is Lowe’s Loop Program?

The Lowe’s Loop Program enables a group of Lowe’s customers to try products in exchange for honest reviews. Reviews help other customers make educated purchase decisions. You've been invited to join Lowe’s Loop community based on the trust you've earned in the community for writing accurate and insightful reviews or your involvement in one of Lowe’s trusted digital communities.

Since Lowe’s Loop Members sometimes receive access to products that are not yet available on the market, your opinions could be among the first Lowe’s receives. When products are not yet available on retailer sites, we'll save your reviews and post them once they are.

Lowe’s does not influence the opinions of Lowe’s Loop members. All reviews collected through this program will be labeled as such on retailer sites.

How does the program work?

Receive your invitation and register by filling out your member profile
Receive notification when an offer is available, then log in to your Lowe’s Loop account and select your product(s)
Product arrives at your provided address
Try the product and let us know what you think
Enjoy your product - it's yours to keep!
Be on the lookout for future offers

Member Profile & Account

Why does the registration form / member profile request information about me?

The personal information in your profile will be used for Lowe’s Loop program administration only. We will curate offers based on the information provided in your member profile and share your confirmed shipping address and contact information with our brand partners for the purpose of shipping products you’ve selected. The Lowe’s Loop Privacy Policy applies to your participation in the Lowe’s Loop and describes our practices regarding collection and use of personal information.

How do I change or update information in my member profile?

Go to the "Your Account" tab and select "Update my Profile" to make any changes necessary to your account. The information in your Account Profile at the time a product selection window closes will be used to ship product for that campaign - even if you subsequently change your shipping address. Please make sure to keep your information up to date.

How many accounts can I have at the same household?

Only one user account is permitted per household. Additional accounts at the same household will be deactivated.

Can I invite my friends to join the Lowe’s Loop?

At this time, participation in the Lowe’s Loop Program is limited to select customers who have been invited by Lowe’s to join. You can encourage your friends to review products often on lowes.com, if available, or to actively participate in one of our digital communities to increase their chances of being invited to become a member.

How do I remove myself from Lowe’s Loop?

If you choose to no longer participate in the program, please login to your account and use the Deactivate Your Account link in the Your Account section. Members who deactivate their accounts will not be reinstated.

Are Lowe’s employees eligible to become Lowe’s Loop Members?

No. Lowe’s employees, their affiliates, and Suppliers are not eligible.

Offers & Invites

How do you decide who gets invited to offers?

Offers to try products are based on your interests and preferences indicated in your profile, along with past program participation. Be sure to carefully complete all your questions in the member profile and follow the writing guidelines when submitting reviews to be in good standing.

When am I able to request a product?

You will receive a Lowe’s Loop offer email notifying you when a product is available for selection. When the product selection window is open, eligible members can browse and select available products. Quantities are limited and available on a first come, first served basis.

How many offers should I expect to receive?

We cannot guarantee the number of offers you will receive. This depends on a variety of different factors such as product availability, campaign targeting, etc. While we can’t guarantee offers, we encourage you to keep your profile up to date and make sure you leave timely reviews, as this will increase your likelihood of being invited to try a product.

What if I receive an offer that I can’t use or am not interested in?

Rest assured - no one will be removed from Lowe’s Loop for lack of selecting products. Only select products that you are interested in trying and reviewing. If you can’t use an offer, please do not select a product and leave the products for other members who are able to use them. You will only be in jeopardy of losing your Lowe’s Loop privileges if you do not review the products you receive.

Can I give products I receive from Lowe’s Loop to my friends and family?

All products you receive are meant for you to test. We allow product selection on behalf of someone in your household, such as an immediate partner or child, however, you may not give products to anyone living outside of your household.

Can I sell, exchange or gift products?

No, per the Lowe’s Loop Terms of Use, members are not allowed to resell, exchange or gift a product received through Lowe’s Loop to any other person or entity either online or offline. If a member is found to be selling or exchanging products, membership will be deactivated.

How do I return / cancel / modify my requests?

Returns are not supported within this website. You are able to cancel or change your product selection during the offer period, but not when the offer has closed. By selecting an offer, you are agreeing to try and review the product you receive. Refusing shipment may result in account deactivation.

Where can you ship Lowe’s Loop products?

We only support shipments within the contiguous United States (excluding Alaska, Hawaii or Puerto Rico). Unfortunately, we cannot ship to P.O. Boxes, so a full street address is required.

How long will it take for me to receive a product to review once I request it?

Once a product selection period has ended, we make every effort to ship your item(s) as soon as possible. Typically, products will ship within 10 business days of the selection period closing, and you should receive your Lowe’s Loop Product(s) within 5-7 business days following shipping. You can view your order status by visiting your Account Page. If there is a delay in shipment, you will receive an email notifying you of the delay.

It has been over a week and I have not received my Lowe’s Loop sample. How can I check status?

To determine exactly when your shipment was made, log into your Lowe’s Loop Member Account and scroll down to the bottom of your dashboard. There you will see a list of all the products you have requested along with shipment status and tracking information if available.

The tracking information shows my item as delivered, but I have not received it. Where is my package?

Please make sure that the shipping address in your Account Profile is up to date. All requested product is shipped to the address in your Account Profile at the time a product selection window closes - even if you subsequently update your Account Profile. If your package was delivered to the wrong address or if your product(s) are missing, please use the Contact Us feature under the "Your Account" tab to let us know. We may or may not be able to re-ship your order.

Do I need to return the item after reviewing it?

No. Lowe’s Loop products are yours to keep!

Writing & Submitting Reviews

Where do I post my review?

Always post your review through the Lowe’s Loop site. This allows us to track your contributions and keep your member standing up to date so you remain eligible to participate in future campaigns.

When it is time to submit your review, we will send you an email specific to the products you sampled, with a direct link to a review submission form.
Another method is to log into your Sampling program name account to see the list of products you have received on your Dashboard. You will see a "Write a Review" button next to any product you haven't reviewed yet.

Please follow the Writing Guidelines when submitting your review.

Am I allowed to use ChatGPT or other AI software to write my review?

No. Would you trust a product review written by a robot? Nope, us either. That’s why our program strictly forbids members from using AI software like ChatGPT to write reviews. We love sending you free products to try because your opinions matter. Everyday shoppers and brands rely on honest feedback—the good, bad, and everything in between. Whether you love or hate your product, your authentic experience is what we value. Using AI software to write reviews isn’t allowed, and will negatively impact your eligibility to participate in this program.

How quickly do I need to post my review?

We will send review reminder emails when it is time to post your review, but we encourage you to post review(s) once you have thoroughly used or tested the product. Doing so will increase the likelihood that your opinion will be among the first to appear on the product detail page for new items. Failure to submit timely reviews may impact your eligibility in future campaigns.

What if I didn’t receive my product or have an issue with the product when it is time to leave my review?

If you have an issue with your product or product delivery, please do not submit this feedback in your review submission. Instead, Contact Us with any customer service issues using the Contact Us link under Your Account and we will help to resolve so you can leave an authentic review on your product experience.

Am I required to write reviews about all Lowe’s Loop products I select?

Yes, you are required to write a review and submit three photos on all Lowe’s Loop products you select to maintain membership. Doing so contributes to your standing in the program, which influences whether you are included in campaigns to try and review products in the future. Authentic reviews are very important in helping shoppers make a buying decision. Please be sure to follow the Lowe’s Loop Writing Guidelines when submitting your review to ensure you remain eligible for future offers.

Will Lowe’s edit my review before publishing it?

No. We expect our members to write unbiased, honest, and authentic reviews. All reviews will be posted on the product's lowes.com detail page or on our affiliated sites' detail pages unedited, regardless of whether they are favorable or not, provided they follow the Lowe’s Loop Writing Guidelines. There is no pressure or expectation to write positive reviews, and negative reviews do not affect membership in the program.

What happens if my review gets rejected?

Reviews are carefully moderated, and our team will follow up when needed to enforce a 0% Review Rejection policy. We have diligent partners who work very hard to provide you FREE products in exchange for your honest review! Our goal is that all members can share their feedback and continue to be eligible for more and more campaigns provided inventory availability. We ask that you please leave your review within 2 weeks of receiving the item and ensure it follows the Lowe’s Loop Writing Guidelines to increase your chance of review acceptance and ensure good standing in the Lowe's Loop community. Listed below are some tips to help ensure your review gets approved!

Review Writing Tips

Don’t submit a review just yet if you did not receive the product. Please reach out to our support team so we can help you resolve the issue.
Don’t submit a review yet if you have a customer service issue/complaint about shipping. Instead please reach out to our support team.
Reviews should focus primarily on the product itself and your experience. Include the best and inspiring photos (up to 6 count) and video (YouTube URL <1 minute). Random unrelated images or videos, images of the product still in the box, and copyrighted images are not acceptable.
To inspire fellow shoppers with your review and video you can follow the below key points:
- Describe the Product – give some basic information about the product and describe your initial feelings when you first saw the product.
- Describe Product Features – give the product features and describe your experience when you tested the features.
- Pros and Cons with Comparison – discuss the pros and cons of the product in comparison with other products in the niche.
- Rate the Product – give an overall rating for the product between 1-5.
- Target Audience – discuss who would benefit the most from using the product.
Be respectful. Bias against manufacturer/country of origin, profanity, derogatory language, etc. is not acceptable.
Make sure your review is at least 150 characters and does not include random characters strings or repeat the same thing to meet the minimum character count.
Don’t mention the Lowe’s Loop program rules.
Don’t mention competitors or prices.

We value our members and appreciate your willingness to share your honest opinions, and we want to ensure that all your reviews, positive or negative, get posted on our site.

Are reviews collected through Lowe’s Loop labeled differently?

Yes. To ensure authenticity, any reviews gathered through this program are badged to signify a free product was received. You do not need to mention receiving a free product in your review.

Where and when will my review appear on the product detail page?

Lowe’s Loop reviews will appear on the relevant product detail page on lowes.com or on our affiliated sites along with other customer reviews. All reviews are moderated to ensure compliance with the Lowe’s Loop Writing Guidelines, so there could be up to a 72 hour delay between the time you submit your review and when it appears online.

Do Lowe’s Loop members get paid for writing reviews?

No. Members are not paid to participate in the program, nor are they paid to write reviews.

Photo Submission

Tips & Tricks:

Step 1: Identify the best lighting to capture your winning photo. Natural lighting is best.

Step 2: Only capture photos in high-resolution.

Step 3: Make sure the product you are reviewing is clearly visible.

Step 4: Have fun with it! Capture lifestyle imagery capturing the use in your everyday life.

Step 5: Make this relatable to others, capturing the most important uses for this product in your opinion. Your review photo must show how the product fits or works in your life.

Dos and Don'ts when uploading photos

Lowe’s Loop reserves the right to reject photos/reviews that do not meet the below guidelines:

DO:

Clearly showcase the product and ensure it is recognizable
Capture your product experience in the photo
Focus on the product attributes mentioned in your review
Provide visuals that shoppers will find useful
Ensure your photo is high quality and clear
Submit a minimum of three photos

DO NOT:

Submit stock photos or inauthentic photos
Take a photo of the product in the box
Include any personally identifiable information, such as full names or address
Include other brand’s products in the photo
Use inappropriate imagery or explicit content

Photo FAQs

Do I have to submit photos of my sample with every review?

Yes, a minimum of three (3) photos are required with every review submission. However, you can upload up to a maximum of 6. This will only increase the impact of your review and its relevance to other shoppers. Your review photos must show how the product fits or works in your life.

How do I submit a photo?

When submitting your review, look for a button titled, “add photo” on the review submission form. It’s after the review box. Before uploading, check that your photo meets the requirements.

What are the photo requirements?

When submitting images, please follow these guidelines:

Images must be in BMP, PNG, GIF or JPEG format.
File size must be 5 MB or less per image or less than 12 MB for all images.
Image must be at least 100 pixels tall and 100 pixels wide.
If you are not the copyright holder, you may not submit copyrighted images.
Objectionable images will be rejected.
Uploaded images become the property of Lowe’s.
Image must be of the product; stock photos will be rejected.

What happens if I forget to submit my photos?

If you forget to upload your photos, you will not be able to submit your review. Your review will not be “counted” until your photos are uploaded.

What happens if I’m unable to upload my photo?

Please review the photo submission guidelines and check that your photo is in compliance. Confirm that the file format, size, and the pixel dimensions are correct. After checking all the requirements, please reach out to support if you are still unable to upload your photos.

Contact

Have a member inquiry? A question about the status of your products? Issues with technology?

To get in touch with our Member Support Team, navigate to “My profile” select “Contact us” and input as much detail around your inquiry. This is the only way to ensure you are put in touch with the correct program resources to support your needs.

Please note that the program email, noreply@lowes.com, is a no-reply email inbox. This means responding to this email with your inquiry will not result in a response or a solution.

Once you submit a message via the “Contact Us” feature, please wait 48 - 72 hours to receive a response. Please be sure to add "clientcare@bazaarvoice.com" to your contacts, and check your spam folder for our previous responses if you have not received a reply.

Reasons to Contact Us:

Technical Issues: please provide details of what you’re experiencing (error message, browser etc.)
Questions About the Program: please review the FAQs entirely before submitting your question on this topic.
Shipping Questions / Issues: please provide information including the product name, the campaign name and other relevant information.
Request to Leave the Program: please note you’re able to do this yourself under your profile view.

Reasons to Not Contact Us:

Requests to be included in more offers
Requests for membership invitations
Inquiries about your membership standing

Program activity and review completion rate can be found in the member dashboard. Leaving authentic, timely reviews for all products received will help keep your membership in good standing.

Messages regarding activity in sampling-related social media groups, chat rooms, or forums
- The Trailblazer program is not affiliated with outside social media groups and does not endorse any postings made in chat rooms, forums, or other social groups. If you choose to take part in these groups, please don’t contact us regarding activities and posts in these groups.

Code of Conduct

Keep communication with our support team professional. You will not harass, be rude, or use profanities and/or derogatory language when contacting our support team.
Be authentic, honest and mindful when participating in the program. This includes your member profile, offer selections, and review submissions. Please answer all questions in your profile truthfully, and only select offers you are able and interested in trying. Be authentic and honest when submitting reviews for products you've tried.
You are welcome to contact our support team with questions; however, members are not allowed to abuse the right to contact the support team. Please be patient, do not submit multiple follow-up messages while waiting for a response, and read our responses thoroughly. Not doing so will be considered abusive messaging.
You will not cheat or fake our system. This includes creating and/or maintaining multiple accounts, running someone else's account, or including false information in your account.

COVID-19 Notice

Due to COVID-19 you may experience shipping delays on products you've requested from this program. We will proactively let you know if any of the campaigns you've participated in will be affected. You may receive automated emails reminding you to write a review on these products. Please disregard these messages. There's no need to contact us if we have already informed you about a shipping delay.

Please keep in mind that we expect reviews to be written on all products you receive. If you are uncomfortable receiving packages at this time, you can choose to not participate in upcoming campaigns by not selecting a product at no risk to your membership. We understand if you are temporarily unable to review a product, and we will allow for extra time to submit reviews. There's no need to reach out to us to let us know your review will be delayed. Thanks for your help in keeping our member support team focused on requests that need quick resolution. We value your participation and look forward to your reviews!